Triangle Tech Group

Phone: 919.747.3748 | Email: info@triangletechgroup.com
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Testimonials

We chose Triangle Tech Group over several other companies to install a new server and manage a migration from one practice management system to another. All of them have been wonderful to deal with, responsive to our needs, and extremely professional. After successfully completing the migration, they now manage all of our IT infrastructure."

Tracy Veniez,
Practice Manager
Triangle Neurosurgery , PA

More testimonials

Premium Business Support Plan

Complete cover for your office computer system no matter what the issue; for all computer equipment listed under the Plan we supply all the support, repair, troubleshooting, and maintenance services required for a single monthly fee.

Triangle Tech Group acts as your Internal IT Department, providing all the services you would expect from your own IT staff; and routine scheduled software maintenance is carried out after hours to minimize office disruption. A single fixed annual (paid monthly in advance) fee covers the technical labour required to complete all service and repair requests on the equipment listed in the Plan.

Included Services - for all items listed in the Support Plan equipment schedule.

  • A fixed annual fee (payable monthly in advance) for all your computer support services
  • Access to 24 hour / 7 days per week emergency support via a restricted mobile phone number
  • Unlimited technical support (remote, telephone, travel, onsite)
  • Regularly scheduled onsite and remote preventative maintenance services
  • Routine Server maintenance carried out after-hours
  • A significant 50% discount on all service fees for any additional work that falls outside the Support Plan
  • A weekly confirmation that the system anti virus software is valid, active and correctly updating
  • A daily check of the system data backups, including email alerts sent to selected parties upon failure (if this feature is supported by your computer system)
  • All labour required to carry out the installation of all Operating System software maintenance updates and service packs as they become available
  • All labour required to carry out any PC repairs, including installing new replacement parts where the parts are purchased from Triangle Tech Group i.e. a hard drive fails and we are supplying the replacement part
  • All labour required to carry out hardware-only upgrades to equipment listed in the Equipment Schedule, if the hardware is purchased from Triangle Tech Group
  • Loan equipment at no charge (only if available and excludes freight costs)
  • Same business day response (within 8 business hours) to all client queries
  • Same business day response (within 2 business hours) to system down or Server down situation
  • Interacting with third party suppliers that Triangle Tech Group has acknowledged as a leading supplier in their field; such as, but not limited to Console, Microsoft, Symantec, Reynolds & Reynolds, Manage Ezy, RP-Data, Red-Map, Telstra, Optus, Computer Associates, REI-Master
  • Provision of comprehensive reports for all services completed

Discount for Additional Services - this Support Plan covers service, support, repair, troubleshooting, and preventative maintenance; tasks such as adding new machines to the network, electrical and cabling installations, office relocations, etc. are provided at a 50% discount.

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© copyright 2011 Triangle Tech Group| All Rights Reserved | IT Support Durham by Triangle Tech Group
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