Tech Pro

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We chose Tech Pro over several other companies to install a new server and manage a migration from one practice management system to another. All of them have been wonderful to deal with, responsive to our needs, and extremely professional. After successfully completing the migration, they now manage all of our IT infrastructure."

Tracy Veniez,
Practice Manager
Triangle Neurosurgery , PA

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Support & Service

An expert team of IT professionals trained to provide quality service, maintenance, repairs and installations of business computer systems.

Remote Support

remote access

Real time assistance for your Business

What if you could enjoy real time assistance on your PC, ensuring an even faster delivery of computer support? The solution is called remote access.

What does remote access mean?

Remote access is a real time Online Support Service that allows our support team to access your PC via the Internet from our office as if we were sitting at your desk. We will assist you and your staff with support questions, upgrades, training and general troubleshooting.

How does it work?

Once configured, there will be an icon on your Desktop which, when directed by a support technician you will double-click on. This then gives us access to your PC. It’s that easy! Once we’re finished, simply click to turn it off. For maximum level of security, this remote assistance feature can only be initiated by you (the user).

What do I need to get this working?

You will need some configuration work performed on your PC in order for remote access to become functional. You will need a permanent, fast internet connection (called Broadband or ADSL) on the same computer that you require remote support.

What if I can’t get a fast internet connection at my premises?

You should contact your telecommunications provider and/or lobby your local member of parliament. Broadband is considered an essential service for Businesses and Telstra in particular has committed to the provision of this service in regional areas.

What are the Benefits of Remote Access?

Having a Technician be able to Login and see your computer screen and take control while you watch means that you have someone attending to your needs when you need them. Problems are solved quickly when a technician can observe the situation first hand. Travel costs are reduced, minimising your annual IT support budget.

Please note:    Remote support is a privileged service offered to Tech Pro Service Agreement clients. Providing this type of assistance to casual clients is offered at Tech Pro’s discretion with upfront payment required.

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